Frequent Asked Questions (FAQs)

Membership

How do I become a member of Soul Well Pharmacy?

It’s actually very easy. You can go to our nearest outlet and register with us for FREE!

Do I need to renew my membership annually?

No, our membership is not only free, but has a lifetime validity! No renewal needed 😊

What other benefits do I get as a member of Soul Well Pharmacy?

Other than eligibility for member price, you are also eligible for member promotions, and get rewarded with points with every purchase. Every RM1 is worth 1 point and as soon as you reach 500 points, you can get RM5 off your next purchase with us! On top of all those great benefits, you can also keep track of your medication purchases with us. Out of the medication you bought last week and can’t remember the name? No problem! We got your back 😉

How do I check the points I have accumulated?

The accumulated points you earned will be stated on the receipt upon payment.

Will I receive a card after I register as a member?

No, we have a cardless membership system. All we need is your phone number before payment, and you’re good to go!

Can you do delivery to my place?

Yes! Your place must be 7KM for you to be eligible for our FREE delivery. There is no minimum item order, so just WhatsApp us your contact number and the address, and get your essentials and medication delivered to your doorstep now! Receive your item on the same day (if payment made before 2 p.m.) or the next day!

Other than cash, how else can I pay for my items?

You can make your payment using cash, SarawakPay, GrabPay, Boost, FavePay, DuitNow, ShopeePay, and TnG E-wallet!

Would my information be disclosed to any third party?

No, don’t worry because your private information is safe with us. We will not disclose your information to any third party without your permission. Your privacy is our top priority.